Reservation & Cancellation Policy
Reservations
To book one or more guestrooms you need to provide your credit card details. These details enable our hotel to request authorisation by your credit card company. This is a standard procedure to certify that credit limits allow for potential expenses. Some credit card companies inform card holders about authorisation requests. In this case your bank statement may report a temporary limitation of your credit maximum up to the amount of your reservation. However, this limitation is not a payment. The actual payment is done when you sign in upon your arrival in the hotel. At this point you may decide to use your credit card by validating your card expenses. If you choose to pay cash or by pin the limitation of your credit maximum will be cancelled immediately.
Upon arrival you are requested to pay for the numbers of nights reserved. Prices include breakfast. A tourist tax of 7% will be added to your bill. Also a tourist tax fixed rate euro 3,- per person per night. Our receptionists accept payments by credit card, pin or cash.
Hotel Multatuli does not accept reservations for groups over 7 individuals or reservations for more than 3 rooms.
Your guestroom is available from 13.00 hrs on the day of arrival. You are requested to clear your room before 11.00 hrs on the day of departure.
Changing your reservation
If you wish to cancel or change your reservation you may do so free of charge as late as 48 hours prior to 00.00 hrs (CET) of the agreed arrival day. You will receive an email to confirm your new reservation or your cancellation.
Cancellation
If you find yourself obliged to cancel, you may do so by using the online cancellation function or by contacting the hotel directly. Cancellation is free of charge up to 48 hours before 00.00 hrs (CET) of the agreed arrival date. Cancellations within 48 hours of your expected arrival will be billed the amount of the first night. A reservation not cancelled at all will also be billed the amount of the first night. The hotel will charge your credit card for this fee and confirm your cancellation and payment by email.